3. Involve Yourself: Guests are really intimidated by the surprise welcome when the staff knows who they are and when they would show up. You can engage with them and open a channel for communication by sending them pre-arrival greeting messages from the front desk manager which says “looking forward to meeting you”.
This makes your guests feel appreciated and welcomed and puts a smile on their face. This type of personal gesture can overwhelm the guests and add a real value to their experience.
4. Keep them Happy: Not all but a lot of business travelers’ travel alone. Most of them do not get enough time for extra activities. While some like to hang out and spend time with others, there are others who have literally nothing to do after whole day of work.
Organizing happy hour and sending your guests invitation for a complimentary drink and snacks creates a feeling of community in them and also allows them to break the monotony of their business trip. Hosting such events gives your guests moments of enjoyment and can be the difference between a one-time customer and a loyal one.
5. Go that extra mile: Your guests aren’t really expecting any surprises from you, so giving them something that makes them feel welcome can ignite the thought in them that they are getting more than what they would have even expected.
Guests come to your hotel for experience. Whether it will be a good one or great one depends on the extra mile that you go to please them. Even smallest of things like complimentary bottles of water or a hand-written welcome note can make your guests feel welcome and can be part of a great experience for them by the end of their trip. These are small and simple things that add a little surprise & delight to your guest experience.