If your hotel is not in order from an operational perspective or it has poor online reviews, technology cannot do wonders for you. But, if you are not getting enough sales in spite of having everything sorted, here we [...]
In the hospitality industry, hotel front desk agents are the first line of customer support. They ensure the guest has everything for a comfortable stay beside greeting customers, assigning rooms, scheduling meeting halls, accepting payment and allotting room keys. [...]
Marketing, sales, reservations and e-commerce divisions within a property in today’s seemingly ever-changing hospitality market are linked by hotel general managers (GMs) who have become the key collaborators. More complex components are now included in their responsibilities. In the [...]
